“We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can — as fast as we can — to make things right,” Toyota Motor Sales President Jim Lentz said in the statement.
A solemn Lentz apologized to customers in a video on Toyota’s Web site: www.youtube.com/user/ToyotaUSA.
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John Paul Strong
John Paul Strong combines his two decades of automotive marketing experience with a team of more than 150 professionals as owner and CEO of Strong Automotive.
