Sep 1, 2017
If there is no competition, there are no winners. I love to win. I love to beat the odds. I... Read More »
Tag: Competition
One of CarMax’s Many Secrets
Feb 20, 2019
Nobody can argue with the success CarMax has had in becoming the best-known franchised used vehicle retailer. It’s sometimes mind-boggling... Read More »
Making Ordinary be EXTRAORDINARY
Mar 10, 2017
I’m on a mission today to discuss a plan for a sizable dealership group to change their process for monthly... Read More »
Missed Calls = Missed Business
Jan 21, 2013
WHAT! A dealership had a standard practice of scrolling through the missed call logs and having sales people call all customers who were not helped? Missed calls really do equal missed business.Get Live Industry Insights
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