I had a pretty standard experience with an airline today. They tried to give my seat away. Then I was crammed in the back of the plane. I was forced to ride a shuttle bus from the tarmac to the terminal. On top of all that the coffee was nothing I would want my worst enemy to drink.

While on the flight, I reviewed one of my dealer’s CSI reports. I was examining how he could overcome certain business challenges. The more I delved into the CSI report, the more it became apparent that the only real problem this store had was not enough room, capacity in service and customer parking.

It sure would be interesting to see how the airline would do in terms of the same customer service standards.